Management

210 STRATEGY | How to build a customer-centric culture and a valuable brand. w/Jon Picoult

210 STRATEGY | How to build a customer-centric culture and a valuable brand. w/Jon Picoult

Jon Picoult, customer experience expert and founder of Watermark Consulting shares insights from his latest book: "From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans." Learn how to convert more sales prospects into customers and more customers into obsessed brand ambassadors.

186 LEADERSHIP | How to attract and retain the best talent for your company. w/ Mike Sarraille & George Randle.

186 LEADERSHIP | How to attract and retain the best talent for your company. w/ Mike Sarraille & George Randle.

In the modern business landscape, the war for talent is more complex than ever, and companies need to attract and retain the best talent for their organization to thrive. Without the right strategy or mindset, companies and organizations are not able to compete. The lack of leadership exposes all of the fault lines and the difference between strong and weak leadership, which can be the deciding factor of whether or not many companies survive. In the new book, The Talent War, co-authors Mike Sarraille and George Randle explore how U.S. special operations forces assess, select, and develop world-class talent.