Jon Picoult, customer experience expert and founder of Watermark Consulting shares insights from his latest book: "From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans." Learn how to convert more sales prospects into customers and more customers into obsessed brand ambassadors.
Bill Coletti, Founder and CEO of crisis communications and reputation management firm Kith, shares insights from his best-selling book Critical Moments: The New Mindset of Reputation Management. Learn the behaviors that help the most effective leaders perform at their best during a crisis. Find out how to use the same techniques that leading global companies are deploying to protect and grow your most valuable asset - your reputation.
