Chris Voss, CEO of the Black Swan Group and former lead international kidnapping negotiator for the FBI, shares insights from his book: Never Split The Difference: Negotiating As If Your Life Depended On It. Find out how to use his proven techniques to close better deals, save money, and solve internal communication problems.
About Chris Voss
Chris Voss is CEO of the Black Swan Group and author of Never Split The Difference: Negotiating As If Your Life Depended On It. A 24 year veteran of the FBI, Chris retired as their lead international kidnapping negotiator. His company specializes in solving business communication problems with hostage negotiation solutions. In addition to the FBI, Chris’s expertise draws from Harvard's Program on Negotiation, Scotland Yard, and The Kellogg School of Business.
His negotiation methodology centers around “Black Swans” small pieces of information that have a huge effect on an outcome. Not only does Chris believe the negotiation process needs to be tailored to draw out these complexities, but also he and his team negotiate in a way that has a huge impact on influencing an outcome. Chris and his team have helped companies secure and close better deals, save money, and solve internal communication problems.